Frequently Asked Questions

What is your international returns policy?

Return of the product is accepted within 60 days after receiving the parcel. If you were unable to check the pickups during this period. Please contact us. We will always go forward and solve the problem.

International delivery.

We ship via small packet air mail to any country. This usually takes 10-20 days, depending on the speed of postal services in different countries. Remember there might be delays from the postal services with the period of holidays and not only.

The track number is added to PayPal. You can always find it there.

If the track number is not tracked, wait for a while, it will be tracked later.

The track number is tracked on the website or on the website of the Russian Post

You will be responsible for any taxes or VAT in your country.

If you have any problems with the parcel, please contact us by email.

Почему не получается купить с сайта из России. (This only matters for buyers from Russia.)

В нашей стране на законодательном уровне запрещена торговля в иностранной валюте между резидентами (гражданами РФ). Поэтому попытки купить товары за валюту, блокируются со стороны PayPal.
Мы работаем над созданием рублевого магазина. Но если вы хотите купить звукосниматели сейчас, вы можете это сделать на других площадках.
Группа ВК
ВатсАп (телефон в контактах)